No sales infrastructure for Q2ebanking? No problem for Kodiak.
Q2ebanking (QTWO) is a $108M online banking software provider to financial institutions across the U.S. When they came to Kodiak, they had no sales infrastructure to effectively scale their sales organization. Also, they had no consistent approach to winning new accounts and no formal process for account management, renewals and cross-sales. Basically, they gave us a blank sheet to work with.
We launched a series of process and messaging initiatives to improve the effectiveness of their sales team. Key elements include a New Business Sales Process, a Customer Engagement Process, a Sales Leadership System, and a Digital Banking Messaging Program. Basically, we created a sales infrastructure that drives and manages their rapid growth.
The Kodiak Impact:
In just 3 years, Q2e’s sales organization has quadrupled. Since partnering with Kodiak, they’ve experienced over 40% revenue growth year over year. In 2015, they had a successful IPO. Other key accomplishments include signing 12 Tier 1 banks in the last 12 months vs. 1 in the entire history of the company.
“Kodiak focused on making sure the sales process was our process. We were crisper in identifying the challenges our customers were trying to solve, and everyone engaged with the customer was better aligned because they were clear on their role.”
– Steve Soukup, Q2ebanking, Senior Vice President of Sales